We do this to make sure that we're determining the correct issue that is happening and making sure that we fix the problem at the root, rather than just treating symptoms. This is similar to what you'd expect a medical doctor to do, and just like when your doctor asks you what your symptoms are, it helps us when you can accurately describe your car's symptoms as well.
We have provided a basic list of diagnostic questions below - if you can bring these to the shop with your car, that will help us with a great jumping off point! If you're not able to that's okay, this is just an example of some of the items that we will check over when you bring your vehicle in. Have a question? Let us know! Call the shop or email us and we will be happy to talk with you about your concerns.